Help Desk

Brand Content Provider : Help Desk

Get quick answers to many of your questions. Browse self-service resources that may help answer your questions.

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Do you have a question?
Click on FAQ in the menu bar to see some of the most often asked questions and their answers.

Do you need to contact a customer service representative?
For questions regarding your pharmacy benefit, please call the Customer Contact Center.

The Customer Contact Center can be reached 24 hours a day, 7 days a week, 365 days per year.

Call the Customer Contact Center

Email Customer Service
Email a customer service member and they will get back to you soon by email or by phone. Don’t forget to include your contact information.
Note: For your own security, please do not send personal health data by email.

Self Service Resources

Direct Member Reimbursement

Your plan may allow for direct reimbursement. There are two situations that qualify:

1. If you bought a covered medication and did not use your pharmacy benefit card.
2. If you filled a covered medication at a non-network pharmacy.

To submit a claim for direct member reimbursement, you may access and print the forms below.

Direct Member Reimbursement Form (PDF)

Direct Member Reimbursement Form for Compound Medications (PDF)

Direct Member Reimbursement Multiple Prescription Alternative Form (PDF)

reader Download Adobe Acrobat

Once you have completed the direct reimbursement form, you may scan or mail it with your prescription receipt(s) to MedImpact at You can also mail it to the address located at the bottom of the form.

Approved claims are paid within two weeks. A check will be mailed directly to you.

The information on this site is not intended to replace the diagnosis and treatment recommendations of your physician or other health care professionals. It is a resource to keep you up-to-date about your pharmacy benefit and help you manage your health by providing access to comprehensive health and wellness information.
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