Help Desk

Brand Content Provider : Help Desk

The help desk provides you with quick answers to many of your questions and presents self-service resources to assist in expediting certain requests.

Contact Us

Do you have a question?
Click on FAQ in the menu bar to review frequently asked questions and answers.

Do you need to contact a customer service representative?
For inquiries related to your pharmacy benefit, please contact the customer contact center.

The Customer Contact Center is available 24 hours a day, 7 days a week, 365 days per year.

Call the Customer Contact Center
The interactive voice response (IVR) system can provide you with self-service answers to many of your questions, or you may speak with a customer service representative.

Email Customer Service
Email customer service and a representative will respond to you directly or over the phone. Be sure to include accurate contact information.
Note: Please do not send personal health information via email.

Self Service Resources

Direct Member Reimbursement

If you purchased a covered medication without the use of your pharmacy benefit card or at a non-participating pharmacy, your plan sponsor may allow for direct member reimbursement.

To submit a claim for direct member reimbursement, you may access and print the direct member reimbursement forms below.

Direct Member Reimbursement Form (PDF)

Direct Member Reimbursement Form for Compound Medications (PDF)

reader Download Adobe Acrobat

Once you have completed the direct reimbursement form, you may scan or mail it with your prescription receipt(s) to MedImpact at or the address located at the bottom of the form.

Approved claims are paid within two weeks. A check will be mailed directly to you.

The information on this site is not intended to replace the diagnosis and treatment recommendations of your physician or other health care professionals. It is a resource to keep you up-to-date about your pharmacy benefit and help you manage your health by providing access to comprehensive health and wellness information.
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